Equality and Reliability

Return Policy

1. You can return and change the products purchased from Afrimood within 14 days after receiving the products if the product is unused. Any broken or faulty products will be replaced. This return policy only applies to products that are unused. During the 14 days you have the right to examine and try the products as you would if the purchase would have been made in a shop. You will however lose the right to return the product after you have started using it. Remember to keep all the return documents (order confirmation and possible payment receipts) safe.

2. Faulty or broken products will always be replaced or refunded to you. If you are unsure of the conditions, always email us before returning the product. Afrimood is not responsible to replace or refund products that are faulty or broken due to your necklet.

3. Other than clothing, custom made products cannot be returned or changed.

4. From Finland the return is free if done within the policy terms stated here. From anywhere else you will need to return the product at your own cost EXCEPT when the product is faulty or broken in which case Afrimood will refund you the cost of return. Also note the following conditions when returning a product:

* The product must be returned within 14 days of receipt of the product.

* The product must be returned in the original package and appropriately packed.

* You need to include the copy of the order confirmation and the possible receipt of payment.

* You should describe to us the reason for the return / describe the type of problem.

* Include the following information: your name, address, phone number and account number for possible return of funds.

Note: Make sure Afrimood receives the product undamaged by using the original packaging and when necessary additional cushioning or wrapping. Afrimood does not accept product refund if the product is broken during transportation due to inadequate packing.

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